Privacy Policy

1. INTRODUCTION  

PatSeer Technologies Private Limited (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”), including both external users and internal users (such as employees and contractors) who access our platforms. 

This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.patseer.com or use our services, including third-party-managed portals. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or services. 

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the websites, and you waive the right to receive specific notice of each such change or modification. 

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the websites after the date such revised Privacy Policy is posted. 

2. PERSONAL DATA 

a. Personal Data Collected: 

When you use our products and services – When you purchase or have access to our products and services, we will collect your log-in credentials. We may also use your log-in credentials to notify you about any updates or changes to our products and services and/or send you marketing communications about products or services provided by us or our group companies. 

When you interact with us – When you fill out a form on our websites to (i) register for a webinar, (ii) receive whitepapers or similar educational materials, or (iii) seek help with technical issues, we collect the information you include in those forms. We may also use this data to inform you about updates or changes to our products and services and/or send you marketing communications. 

Job applicants – If you apply for a job with us, whether through our website or otherwise, we will collect and process your personal data in connection with your application. 

Information we collect from third parties – From time to time, we may acquire data from public websites or social media. 

b. The personal data we collect may consist of the following: 

• Personal identifiers (e.g., name, username, e-mail address, phone number) 

• Contact information 

• Demographic information 

• Authentication data (e.g., password) 

• Professional information (e.g., work history, credentials) 

• Indirect identifiers (e.g., cookies, IP address, device info) 

• Usage data (e.g., session data, user activity logs) 

• Commercial information (e.g., purchase history, subscription information, transaction details) 

• Knowledge and preference data (e.g., surveys, feedback) 

When employees or contractors log into internal or third-party-managed portals, their login credentials and user activity data may be collected. This data is used solely for lawful purposes, including monitoring access for security reasons, ensuring operational efficiency, and improving internal systems. 

c. Legal Basis for Processing: We process your personal data: 

• To perform contractual obligations 

• For legitimate interests (e.g., product improvement, legal rights protection) 

• With your consent, where applicable 

• To comply with legal or regulatory obligations 

We process personal data strictly for purposes permitted under law and only as necessary to deliver our services or fulfill our legal obligations. 

d. Purpose of Processing: 

• Customer and product administration 

• User and technical support 

• Enforcing our terms of use 

• Analyzing product usage 

• Product personalization 

• Event management 

• Marketing communications (opt-out available) 

• Fraud prevention and system security 

• Legal compliance and rights enforcement 

e. Internal Employee Access and Responsibility: Access to personal data is limited to authorized personnel whose roles require such access. All personnel are bound by confidentiality agreements and are trained in responsible data handling practices. This training ensures employees uphold the confidentiality and integrity of personal data throughout all operational processes. 

f. Third-Party Portals and Services: In cases where employees or users access portals or services hosted by third-party providers, login and usage data may be collected by those providers. Users are encouraged to review the privacy policies of these third-party platforms. We recommend users familiarize themselves with the third-party provider’s data handling practices before engaging with such platforms. 

g. Data Sharing and Disclosure: Access to your personal data is strictly limited and governed by a principle of least privilege. Your data will be accessed or disclosed only as necessary to fulfill the purposes outlined in this Privacy Policy, and always in accordance with applicable data protection laws. 

We may share your personal data with: 

• Authorized employees and contractors of PatSeer: Only those with a defined business need to access specific data for support, security, or operational purposes. All personnel are bound by strict confidentiality and data protection obligations, including data handling training and access control policies. 

• Service providers processing data on our behalf (subprocessors): These include secure infrastructure, analytics, and customer support partners who are contractually bound to use the data only for the purposes specified by us, and to implement robust technical and organizational measures to safeguard the data. We do not permit our subprocessors to retain, use, or disclose personal data for any purpose other than delivering the contracted services. 

• Your organization (for enterprise accounts): If you are accessing PatSeer through an organizational subscription, your designated account administrators may have visibility into user access and activity within their managed accounts. 

• Government authorities or legal bodies: Only if we are legally required to do so by court order, regulation, or other binding legal obligation, and even then, only the minimum necessary information will be disclosed after a careful review. 

We do not sell, rent, or share personal data with third parties for their own marketing or independent business purposes. Data shared with subprocessors is strictly controlled and limited to only those categories of personal data necessary to perform the relevant service. 

h. Data Security: We maintain appropriate administrative, technical, and physical safeguards to protect your data. While we implement reasonable efforts to secure your information, we cannot guarantee complete protection against misuse or interception. 

i. Customer Control of Data: Customers who use our SaaS offerings have full control over the data within their organizational accounts. Authorized account administrators can add, manage, export, or delete user data through the administrative tools provided. Requests for data deletion or modification can also be processed upon formal instruction from an account administrator. 

j. Data Breach Notification: In the event of a data breach involving personal data, we will notify affected customers without undue delay and in accordance with applicable legal obligations. The notification will include relevant details about the breach, its impact, and the measures being taken in response. 

k. Data Hosting: All personal data is hosted on secure servers located in data centers operated by reputable cloud service providers and we take steps to ensure that cross-border data transfers comply with applicable data protection regulations. 

l. API Access and Third-Party Integrations: Our services may include features that allow customers to enable third-party integrations or access our platform via APIs. When enabled, these integrations may access or transmit certain customer data as configured by the account administrator. Any data shared with such third-party systems is governed by the respective third party’s privacy policy. Customers are responsible for managing permissions and data flows between our services and third-party tools. 

3. COOKIES 

 We use cookies and related technologies to enhance user experience, personalize content, and track analytics. Cookies may be used to authenticate users, analyze traffic, and improve services. You can manage cookie preferences through your browser settings. 

4. INTERNET-BASED ADVERTISING  

We may use third-party tools for online advertising and campaign tracking. These tools may employ cookies or similar technologies to personalize your experience. You may opt-out using tools provided by advertising alliances. 

5. WEBSITE ANALYTICS  

We work with analytics partners such as Google Analytics to better understand site usage and improve our offerings. These services may use cookies to collect data in aggregate and anonymized forms. 

6. THIRD-PARTY LINKS  

Our services may include links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy statements of each third-party site you use. 

7. POLICY FOR CHILDREN  

We do not knowingly collect personal data from children under the age of 13. If you become aware that we have collected such data, please contact us. 

8. POLICY UPDATES  

We may update this Privacy Policy periodically. We encourage users to review it regularly. Material changes will be highlighted via notices on our website. 

9. CONTACT US  

If you have questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at hello@patseer.com.