GDPR POLICY

At Gridlogics, we are committed to being transparent about the data we collect about you, why we collect it, how we process it, and who we share it with. We take the utmost care in handling your data and ensuring that your privacy is safeguarded.

By using our product / services, you consent to our use of your data as stated here in this privacy policy. The policy applies to any registered user, visitor to the Gridlogic’s PatSeer application including the web application, website, blog pages, and any other service we provide.

Information We Gather is the information you provide us:

When you make a request to get a trial or demo of our software PatSeer, download the free copy of our e-book / report/ presentations or subscribe to our email newsletter or contact us for any query through contact-us enquiry form you provide the following details:

Name – This is used during communications in order to address you.

Email – This is required to create a unique account in PatSeer for you to access the application. And to add you to our newsletter list for product /company / marketing / for sending newsletter / product and promotional update.

Password – Along with your email, a password is required to authenticate and provide access to your PatSeer account.

Phone Number – This is required to communicate with you about new features/ promotions/ support/ price update or any other real time query you may have.

Extended Profile – We collect your role, organization name and country name.

The extended profile information is used to help us design patent landscape reports, provide tips, and design features that might be beneficial for that role. For example, knowing that we have registered users in a R&D Patent Searching role from USA helps us develop a feature / templates for easy searching of patent & non-patent literature information from USA region.

It is up to you whether you want to provide this information. Providing this information helps you get more relevant features, patent landscape reports, Infographics, e-book, tailored tips to get your job done better, and over the long run, shape the features in the product that serve your needs better.

Billing

If you bought any of PatSeer plans, then we may ask you about your credit card details along with other billing information (like company name and address). These are required to authorize the payment also to generate invoices. The credit card and other payment information is not stored within PatSeer. We encrypt the information and share it with the payment gateway to process the transaction.

Visitor Information

When you visit patseer.com web site, we may store some or all of the following: the Internet address from which you access the web site, date and time, the Internet address of the web site from which you linked to our site, the name of the file or words you searched, items clicked on a page, and the browser and operating system used. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us expand the coverage of the site, to analyze patterns of usage, and to make the site more useful. However, this information is not used for associating search terms or patterns of site navigation with individual users. Gridlogics periodically deletes its Web logs. On occasion, Gridlogics may provide this information to third party entities it contracts with for the purposes of research analysis.

The collected data is used to send the requested content and/or newsletter and we do not sell this data to any third parties.

Service Usage Data

For improvement purposes, we keep anonymous records of your visit to our website and blog usage. The records include data such as the number of visits and time spent on pages, interactions like clicks on buttons or links, as well as search terms.

Device information, and data on your operating system and web browser are also anonymously collected and aggregated to ensure the best performance of our site.

Part of the above information is also temporarily stored in cookies.

Whenever you visit any of our pages, we receive the URL of the pages that you came from and the destination page that you landed on. As part of the page request, we collect your IP address, proxy server, operating system, web browser and add-ons, device identifier and/or ISP and mobile data provider. This data is collected anonymously and aggregated without any personal information to attribute against.

We, for improvement purposes, keep anonymous records of your visit to our PatSeer application and its usage. Interaction like clicks on buttons or links, feature usage.

Cookies

A “cookie” is a small file that a Web site transfers to your computer’s hard disk allowing our server to “remember” specific information about your session. While visiting certain web pages you may occasionally encounter a Web page that employs cookies to make it easier to use the dynamic features of these Web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the patentinsightpro.com site, but will be unable to use cookie-dependent features. In exceptional circumstances persistent cookies may be employed, but they are never used for tracking users’ queries or navigation through the site.

Disabling Cookies

You can disable cookies by changing the settings on your web browser (Chrome and Firefox). However disabling cookies will result in disabling certain functionalities in PatSeer Platform and website since some of the functionalities require the use of cookies to work.

Third Party Cookies

We also set cookies from trusted third parties (called third party cookies) to provide some functionality.

These cookies are used to monitor and measure site performance, page visits, and support live chat with our sales and support teams.

We use social media buttons and/or plugins on our site to allow you to connect with us via your social accounts. Those plugins set their own cookies as outlined in their privacy policies.

Information about your use of our website is shared with trusted social media, advertising and analytics partners in order to customize content and advertising, to provide social media features and to analyze traffic to our website.

Support, Surveys & Service Cancellation Information

When you reach out to PatSeer support for assistance, we collect data about your application issue or feedback, to allow us to investigate any reported issues in BugZilla.

We store this interaction information for quality assurance purposes and to improve our customer support. We also store your responses and interactions as part of any user surveys, and feedback sessions. When you cancel your purchase, we collect data about cancellation reasons and any other feedback you provide us with.

Others

We often introduce new features, some of which may require the collection of new information. If we collect personal data that is different than previously stated, or change the way we process and share them, then we’ll amend our policies and ask you to provide consent as required.

Use of Data

PatSeer Application Use

We use your personal data to authenticate and authorize you to use the application and access your created work within PatSeer. We do not use your created content / project / search query in any way. You alone have ownership over your created content and you can use them as per our Terms of Use.

Communications

We will contact you to communicate about key account changes (including password reset, account deletion etc), billing reminders, invoices, to answer support queries, availability of services and outages, network updates or other service/application related issues, security updates, legal and policy updates. You cannot opt out of receiving these critical service, security and legal updates from us.

Apart from critical communication, we may reach out to notify you about the product updates and announcements (including new feature launches, changes to existing features or functionality, new template launches etc), send newsletters and other product and design tips via email, you can anytime opt out of this communication.

Newsletter Communication

We may contact you through email only if you have opted in to receive communication via this channel. Our Newsletter communication is powered by Benchmark. We store your contact information, name to be able to email you with the communication you have opted to receive.

As a registered user of PatSeer, you can change the email communication preferences. As a visitor of PatSeer website and registered user, you can change your communication preferences to the newsletters you might have subscribed to.

Marketing

We use data about our registered users and visitors to support communications and campaigns to promote subscription, and engagement with our products and services. We do not sell your data to anyone.

Research & Development

We use data including qualitative feedback from registered users and public, collected via uservoice / website surveys, polls or other means to conduct research and development to improve our products and services. You are not obligated to participate in these research processes and you can choose to provide your feedback in any way that is convenient to you.

Customer Support

We use your data including your usage, communications, and interactions with us to investigate, resolve and respond to any issues or complaints you have with our products or services. This data is also used for quality assurance and to improve our customer support processes.

How we share Information

Profile Information

Below is the information that is shared about your account profile:

Your account information, including email address, name, role, organization is shared with third-party services to provide the application services. List of third parties that we share data with is as follows:

Vendor Name Why do we share? What do we share?
 Paypal To allow payment processing, settlement and billing services. Name, email, address, details of user funding instruments and payment transactions.
Zoho Sale IQ To provide custom support and live chat service to our users.  Name, email address, user interactions and communications.
Jotform  To receive information. Name, email, Phone number, company name, country name
Benchmark To send Newsletter communication Name, email, address, Phone, company Name
LinkedIn Insight Tag & Pixel To personalise ads on LinkedIn to improve relevance. To measure conversion from LinkedIn Ads. Read more here. Metadata such as IP address information, timestamp, and events (e.g. page views). All data is encrypted.
Amazon Web Services LLC To host the PatSeer application  All information is stored securely within our private cloud and is not shared with any datacenter personnel
Google To perform web analytics on the PatSeer website and web application. For more information on this, visit this page. Cookies are used to collect anonymous data on site usage.
Google To serve ads based on someone’s past visits to the PatSeer website. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. Google Ad Words remarketing service to advertise on third party websites (including Google) to previous visitors to our site
Zoho Crm To manage business contacts, employees, clients, contract wins and sales leads. Name, email, Phone number, company name, country name
UserVoice To resolve and respond to any issues or complaints you have with our products or services. To gain feedback. Name, Email id, Phone number, communications, and interactions.

Change in Control or Sale

We will share your personal data in the event of a sale, merger, acquisition or change in control. Any entity that buys our business will have the right to use your data but will still be governed by this privacy policy.

Rights of Users

Rights to Access & Rectify Your Information

Any data you share with us or create using the application is accessible to you at all times. You can access and change your profile, and consent to the terms of use and privacy policy from the account settings within PatSeer application. You can access, edit, change sharing options, and delete your projects from the dashboard in PatSeer application.

If you are a member or owner of a Project account, you can perform the same tasks from the project settings and Project dashboard settings.

Download Your Data

You can place a request with us to download all your personal data at dataprivacy@patseer.com

Other Information

Lawful Processing

Our collection and processing of your personal data is based on lawful processing. Lawful basis for data processing includes explicit consent that you have provided us, and through contract with you (for example to carry out any contractual obligation that we may have entered with you), and for legitimate business interests that include providing you with our products and services.

Any consent that you provide can be revoked by you at any time. However, where legitimate business interests are concerned, you have the right to object to data collection and processing in which case we reserve the right to delete your account to comply with your objection to having your data stored and processed.

Data Storage and Transfers

Gridlogics hosts all PatSeer servers at a leading Datacenter Service Provider (“DSP”).  The DSP has successfully completed multiple SAS70 Type II audits and regularly publishes a Service Organization controls 1 (SOC1), Type 2 report, published under both the SSAE 16 and ISAE 3402 professional standards as well as a SOC2 report. The DSP also has an ISO 27001 certification. The DSP has also received US public sector certifications and related approval under the Defense Information Assurance Certification and Accreditation Program (DIACAP). We store and process data in and out of the United States and comply with processes to legally transfer data across borders.

Contacting Us

If you have any questions, complaints, or need clarification on this privacy policy, you can reach out to us@ dataprivacy@patseer.com

GENERAL PRIVACY POLICY

At Gridlogics we do not collect personal information about you when you visit our Web sites unless you choose to provide that information to us.

Information Collected and Stored Automatically

When you visit patseer.com web site, we may store some or all of the following: the Internet address from which you access the web site, date and time, the Internet address of the web site from which you linked to our site, the name of the file or words you searched, items clicked on a page, and the browser and operating system used. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us expand the coverage of the site, to analyze patterns of usage, and to make the site more useful. However, this information is not used for associating search terms or patterns of site navigation with individual users. Gridlogics periodically deletes its Web logs. On occasion, Gridlogics may provide this information to third party entities it contracts with for the purposes of research analysis.

Cookies

A “cookie” is a small file that a Web site transfers to your computer’s hard disk allowing our server to “remember” specific information about your session. While visiting certain web pages you may occasionally encounter a Web page that employs cookies to make it easier to use the dynamic features of these Web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the patentinsightpro.com site, but will be unable to use cookie-dependent features. In exceptional circumstances persistent cookies may be employed, but they are never used for tracking users’ queries or navigation through the site.

Personally Provided Information

If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our Web site, we use that information to respond to your message and to help us provide you with information or material that you request. If provided, personally identifiable information is maintained in a database that is regularly purged. Third party contractors may have access to this information in order to provide an initial response to your question or comment. These contractors are held to strict policies to safeguard the information and provide the same level of privacy protection as guaranteed by Gridlogics. On occasion, we may conduct a study concerning the types of questions sent to us. These studies help us to improve our Web sites in order to make them more responsive to the needs of our users. We do not give, share, sell, or transfer any personal information to a third party unless required by law.

This website uses Google Ad Words

This website uses the Google Ad Words remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Patseer website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Links to Other Sites

Some web pages, may be providing links to other Internet sites. Once you link to another site, you are subject to the privacy policy of the new site.